DIR Contract #:

ABLe Communications, Inc.

Vendor ID:

Contract Term End Date:

Contract Exp Date :

HUB Type:

DIR Contact:
Tom Hay
Phone (512) 936-7199
Fax (512) 475-4759

ABLe Contract Administrator:
Mandy Moffett
Phone (800) 717-7411
Contract: DIR-SDD-1904

Standard Terms and Conditions
This appendix contains the standard DIR Terms and Conditions for the contract as of the date identified.

HUB Subcontracting Plan (HSP)
The HSP identifies all authorized resellers and/or all subcontractors performing services.

PDF - 279 KB | Updated 10/01/2012 Pricing for available products and/or services under this contract are limited to those identified in the appendix.

DIR’s Cooperative (Co-op) Contracts program is a streamlined cooperative purchasing program for state and local government, public education, and other public entities in Texas, as well as public entities outside the state.

The DIR currently offers more than 650 cooperative purchasing contracts for technology products and services including hardware, software, staffing services, maintenance, and other services with a high customer demand, such as managed services and technology training.

Contract Overview
DIR negotiates pricing for a quantity of one. Customers are encouraged to negotiate additional discounts based on volume.DIR maintains a default administrative fee of .75 percent. In some cases, the fee may be as low as .25 percent.

Available Products & Services
Cabling Services

Available Brands
Chatsworth Products
General Cable Technology
Meru Networks
Rapid Run

Why Buy from Co-op Contracts?
Save Time. All contracts have been competitively bid so you no longer have to prepare competitive solicitations or evaluate responses. DIR has done the time-consuming procurement work for you and has negotiated discounts on hundreds of products and services. Texas Government Code 2054.0565  states that the Co-op Contracts program meet the competitive requirements for all governmental entities.

Save Money. The DIR leverages the volume buying power of the State of Texas to negotiate competitive pricing, which translates into big savings for your organization. You can negotiate even deeper discounts based on large volume purchases.

Choose from a Wide Selection.  DIR usually awards multiple contracts for each product/service RFO so that you have a choice. At 650+ contracts and growing, The DIR has the products and services you are looking for. Choose from 20+ brands of computers, 1,100+ software titles, 35+ brands of printers, and much more, all available from multiple vendors.

Experience the Convenience. The new and improved products and services search makes the buying process easy. You can browse by product type and subtype, vendor, brand or HUB to locate the products you need. When you are ready to make a purchase, the DIR can connect you directly to the vendor with information on pricing, ordering process and other details.

How to place an Order
Call 800-717-7411 or email to dirsales@ablecomm.net Once a DIR customer presents ABLe Communications with a request for service, we will then negotiate any additional terms, conditions and specific requirements. ABLe Communications will present a clear, concise and measurable description of the developed scope of work to the customer.

This will consist of:

  • A detailed statement of work (SOW)
  • A detailed list of services to be provided
  • A pricing schedule (in accordance with DIR services contract)
  • Roles and responsibilities of vendor and DIR customers
  • Expectations, service levels, payment and work schedule.

As a condition of the DIR Agreement, ABLe Communications must ensure that the developed terms and conditions in any agreement cannot weaken a term or condition as stated within the sample DIR services contracts. ABLe Communications understands that effective support of contracted services is a result of maintaining consistent service levels. The following sections provide relevant details on service availability and guidelines in support of the DIR contracted services and related components.

Telephone Support : 8:00 A.M. to 5:00 P.M. Monday – Friday
Toll Free (800-717-7411) access is available to DIR customers in support of their requests for products and services. Calls received outside of office hours will be recorded via voicemail and returned by 9AM, next business day. Call response time for voicemail and email messages" after the word "time will be within 4 hours. To achieve the call response time, all inquiries must be emailed to dirsales@ablecomm.net. (see below)

On site response will be determined by the End User Client needs.

Email support: Monitored 8:00 A.M. to 5:00 P.M. Monday – Friday
Emails to dirsales@ablecomm.net will be received by a team of inside and outside sales and support representatives. All emails received via the distribution mailbox will be communicated to the appropriate support team members assigned to the requesting customer.

Emails received during standard office hours will be responded to within 4 business hours. Emails received outside of standard office hours will be responded to within 4 business hours beginning 8AM next business day.

Project Scheduling
Scheduling of contracted services will be coordinated with ABLe Communications Operations Manager and each End User client in conjunction with current construction/project schedules. In the event that work is required to be completed in a compressed schedule timeframe, ABLe Communications can mobilize quickly to provide onsite assistance.

Warranties, Certifications and Returns
ABLe Communications, Inc. offers manufacturer warranties for all manufacturer compliant installations. Once the project has been qualified to meet the requirements of a manufacturer’s warranty, the registration begins within 30 days of the scheduled project completion. Warranty credentials are issued to the customer upon request.

In addition to the manufacturer’s warranty, ABLe Communications, Inc. will conditionally warrant and guarantee all workmanship which it has provided for a Lifetime period from the date of substantial project completion. Please call for additional details and qualifications.

RETURN OF GOODS - Credit may be allowed for goods returned with prior approval. A deduction may be made from credits issued to cover cost of handling and restocking.

copyright ©2013 ABLe Communications, Inc. all rights reserved